Success story: From overwhelmed to overachieving

TwinStar increased processing efficiency by 67%, reducing turn times and enhancing member services by partnering with Origence Lending Services.

A robust business continuity plan is essential for managing surges in loan demand without disrupting member services. With the right partner, credit unions of any size can quickly and efficiently adapt to meet market demands while supporting the needs of internal teams, members, and dealers.

Since 1938, TwinStar Credit Union has been dedicated to helping its members achieve their financial dreams. Serving over 250,000 members across 20 branches in Southwest Washington, the credit union has continually adapted to meet growing demands.

In 2014, TwinStar began offering RV loans through Origence, and by 2022, it expanded the partnership to enhance the growing auto loan program. Facing increased demand and the need for a stronger business continuity plan, TwinStar sought to streamline its audit process and boost capacity.

The challenge was clear: ensure uninterrupted service while handling surges in loan volume and improve efficiency in auditing. Origence Lending Services stepped in, providing crucial 24/7 underwriting support and flexible processing, which proved vital assistance during high-demand periods and staff absences.

By partnering with Origence Lending Services, TwinStar achieved a remarkable 67% increase in processing efficiency and reduced turn times by 66.67%. This collaboration also allowed staff to focus on delivering personalized member support, strengthening dealer relationships, and expanding their indirect lending program.

Discover how innovative solutions can transform credit union operations and dive deeper into TwinStar’s impactful results in this success story.